Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to share feedback on how we rank online casinos for Australian players? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable channel for getting in touch with us. Write to us at [email protected] and a member of our team will read your message personally. We do not rely on automated replies to close out enquiries — every email gets a real response from someone who has actually read it.
To help us answer you faster, it helps to mention which casino, bonus or page your message relates to. If you are asking about a specific operator's payment methods, withdrawal times or wagering terms, a quick note on which offer you saw and where will save a back-and-forth.
What You Can Get In Touch About
- Questions about our reviews — If anything in our coverage of licensing, bonuses, pokies, payment methods or withdrawal limits is unclear, ask and we'll clarify.
- Corrections — Online casino terms change often. If you notice a bonus offer, wagering requirement or deposit limit that looks out of date, let us know so we can look into it.
- Content suggestions — If there's a topic around non-GamStop casinos or another area of Australian online gambling you'd like us to cover in more depth, we welcome the idea.
- Partnership and business enquiries — If you represent an operator, affiliate network or media outlet, tell us briefly who you are and what you're proposing.
- Concerns about gambling harm — If you or someone close to you is struggling with gambling, say so in your message. We can point you towards responsible-gambling support services available to people in Australia.
How Commercial Relationships Work Here
Some of the operators featured on tachyon-project.org pay us a commission when a reader signs up through our site. This never decides how a casino is ranked or reviewed — our ratings are based on factors like payout speed, licensing, game range and payment options, not on which brand pays the most. If you have a question about how a particular listing or ranking came about, feel free to ask us directly.
What Happens After You Send a Message
Every enquiry is reviewed individually rather than run through a template response. We aim to reply within a couple of working days, though this can stretch a little longer during busy periods — we'd rather take the time to give you a proper answer than a rushed one.
If your question touches on something time-sensitive, such as a bonus expiry or a withdrawal issue with an operator, please flag that clearly in your subject line so we can prioritise it accordingly.
Before You Write In
A few quick checks can sometimes save you a wait:
- Check the operator's own terms and conditions page — bonus wagering requirements, expiry dates and maximum cashout limits are usually set by the casino itself, not by us.
- Confirm you meet the minimum age of 18 and any other eligibility rules before raising an account or bonus query.
- Have your account or transaction details ready if your question relates to identity verification, deposits or withdrawals at a specific casino, since we may need to point you to that operator's own support team for account-specific matters.
Keeping Our Content Reliable
We treat reader feedback as part of how we keep our reviews accurate and useful. If something you read here affected a decision you made about an online casino, whether that experience was good or disappointing, we want to hear about it. Your input genuinely shapes how we cover this space for other Australian players.
Thanks for taking the time to reach out. We look forward to your message.